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Second Chance Offers (SCO's) are an eBay feature that allows the seller to make an offer
to an under-bidder should the winning bidder back out, or if there are additional
quantities available. The bidder in question must have indicated that they are
interested in receiving SCOs (this is an eBay account setting), the seller must create the
offer/auction via the eBay web site, and then the under-bidder must accept the seller's
offer. eBay then notifies the seller of the accepted offer via a standard completed
sale email. Using the auction number from the email, we can handle these SCOs in the
following manner within SAPro:
| Create a new Listing record for the 2nd Chance offer that was
accepted.
This button, located just over the multiview grid in the Listings window, allows you to
create a duplicate of an existing Listing. This is perhaps the easiest way to
create the new Listing. Simply highlight the Listing from which the 2nd Chance
offer was made and click this little button. The newly created record will have a
status of Ready To List, so it may not show up in your current Filter.
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| Enter the eBay Auction number into the newly created Listing record.
This is where the auction number is placed - in the eBay Listing Number field of the
newly created Listing. There will be no number here when you access the Details
tab of the new Listing.
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| Use the Selective Refresh process to retrieve the auction data from
eBay.
This is the Selective Refresh button. It appears in the top row of buttons on the
Listings window. Clicking this button will have SAPro access the eBay database
and retrieve the auction data for the Listing. Since you just gave it the auction
number, it will now retrieve the completed status, the buyer's ID, selling price,
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| SAPro will create the Sales record and connect the Item and Buyer
records. You can now handle this new Sales record the same way you would any
other Sales record. |
And it's really just that easy. Obviously, if you have only a few Second Chance
Offers to deal with, it may be easiest to do this one Offer at a time. If you have a
lot of Offers to process, you may want to presort your offers into some kind of working
sequence -- by Item for example -- to make quasi-bulk processing of the Offers possible.
Take some time and see what works best for you.
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